| |
|
| Q: |
How
do I get a fax out of my voice
mail? |
| A: |
When
a fax message is in your voice
mail, the system will tell you.
Then,
you will hear the system prompts
to deliver it to a fax machine. The
key strokes are “T” for
Transmittal Options, then you can
choose from “R” To Receive
it now, “D” to deliver
it to a preprogrammed fax number
or “I” to Input a fax
telephone number. If you use “R” to
Receive it now, you must be calling
on a fax machine. |
| |
|
| Q: |
Can
I view my faxes online? |
| A: |
Yes, but you must have a OneNumber
account. See OneNumber. |
| |
|
| Q: |
Can
I send all my faxes out of my
voice mail at once? |
| A: |
Yes.
You can send all unplayed fax messages
on a single call by
entering “U” for User
Options from the main menu. Then
press R” to receive all faxes
to your preprogrammed fax default
number. You must have a default number
programmed. Consult you User Guide
or click on User Guides from our
main page. |
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|
| Q: |
How
do I find another person’s
voice mail number? |
| A: |
There
are several options. You can access
the Dial-By-Name Directory,
found by pressing “M” to
make a message from your voice mail
and then waiting for the prompt that
directs you to press 1* and type
in their last name followed by their
first name. Or you can click on the
Real Estate Directory found on our
main page. Or you can log into your
e-mail account and use the E-Directory. |
| |
|
| Q: |
Do
I have an e-mail account with
you? What is my password? |
| A: |
All
Real Estate Network subscribers
have an e-mail account with Voice
Retrieval. The naming structure
is firstname.lastname@vrimail.com
Your pass code was computer generated
and mailed to you. If you don’t
know what it is, e-mail customer
service, found on our contact page. |
| |
|
| Q: |
Can
my e-mail account be forwarded? |
| A: |
Yes,
most of the time. Your vrimail
account can be forwarded from inside
you account to most company’s
e-mail or to other personal e-mail
accounts such as Yahoo or Hotmail.
You will not be able to forward your
vrimail e-mail to an AOL account. |
| |
|
| Q: |
I’m
having a problem viewing my faxes
online. What is wrong? |
| A: |
Please
review the User Guide for OneFax.
To use OneFax you must be
using Windows based software. Your
viewer must be set to the Windows
default viewer. You must be able
to view TIFF files. If you are having
a problem viewing TIFF files consult
the User Guide and download the program
inside for viewing TIFF files. If
that doesn’t work, contact
your computer technician. |
| |
|
| Q: |
How
do I change my pass code in my
voice mail? |
| A: |
When
you opened you mailbox, you selected
a pass code during set up.
If you’d like to change your
pass code, e-mail the request to
customer service and your pass code
will be reset within 24 hours during
the business week. |
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|
| Q: |
When
do you bill? |
| A: |
You
may or may not receive two bills
from Voice Retrieval. Your
voice fax mail bill goes out on the
15th of each month for the next month’s
service. Your OneNumber account bills
on the first of the month for next
months service and in arrears for
any usage charges. |
| |
|
| Q: |
I
can’t get in to my mailbox.
I can put in my pass code but
why can ’t I play my messages? |
| A: |
If your account is past due you
mailbox will be temporarily blocked
until your account is brought up
to date. You mail box will accept
new messages however. Please call
customer service between the hours
of 8:30 am and 5 pm Monday through
Friday only.
Past due accounts will not be unblocked
over the weekend. Accounts will only
be unblocked when the account is
up to date. There will be no extensions.
Accounts that are in block status
will have a reconnect fee of $25. |
| |
|
| Q: |
Can
I pay my bill online? |
| A: |
Yes. You can click on the bill
pay button and pay by credit card.
If your account is in blocked status
and you elect to pay online, you
can unblock your account and there
will be no re-connect fee. |
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|
| Q: |
What
if my voice mail account is in
good standing but my OneNumber
account is past due? |
| A: |
If your OneNumber account becomes
past due, it can affect your voice
mail account as well. If your OneNumber
falls into blocked status, your voice
mail account will automatically be
blocked as well. |
| |
|
| Q: |
What
are usage charges? |
| A: |
Your OneNumber account can have
usage charges. Typically, a DFW Metroplex
OneNumber includes free minutes.
Overage is .029 cents per minute.
Typical plans are 600, 900 or 1200
free minutes per month with larger
package plans available.
Additionally you may or may not have
an 800 number. 800 # charges are
.069 cents per minute for incoming
calls. |
| |
|
| Q: |
I
want to add a Talk Button to
my web site. How do I do that? |
| A: |
You must call the Sales Department
and get a Talk Button Account Number.
At that time your sales representative
will outline the steps to install
your Talk Button. |
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|
| Q: |
Can
I make changes to my existing
Talk Button Account? |
| A: |
Yes. You can click on Modify Talk
Button on the Real Estate Network
home page. From there you can change
phone numbers, change pass codes
and change your hours of availability. |
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