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Billing –
Statements will be rendered on a monthly/quarterly/semi-annual or annual schedule for all charges depending on the services that we provide. Recurring charges are assessed for the next month's service and all usage charges are in arrears. These charges will be due and payable upon receipt of the statement. If selected and authorized by the customer, Voice Retrieval will charge the outstanding balance to the customer's credit card account. If customer has a dispute with any charges on their bill they must notify Voice Retrieval, in writing, at company address within 30 days of billing date of the amount and reason for the dispute. Customer shall take precaution to safeguard the assignments of pass codes to their accounts. The Company shall not be liable for any fraudulent usage of the customer's service. All charges are the responsibility of the customer. Your account will be considered past due on or about the 10th of each month. If the account is more than 45 days past due, the Company will have the right to suspend service until account is brought to paid status. Customer will be charged $25.00 for each returned check, uncollected credit card funds and unblock fees in the event of non-payment.

Billing Cycle(s) –
Your service(s) will be billed on the 1st and/or 15th of each month. Depending on the types of services we are providing you may receive 2 bills from us. Our OneNumber/Virtual Office/800 Services are billed on the 1st of each month for the upcoming month base rate and in arrears for any usage charges you may have. Voice/Fax Mail services are billed on the 15th of each month for the upcoming month. For your convenience you may set up your accounts to pay by credit card or send in one check for payment on both accounts.

Term –
Service agreements will begin on the activation date and continue on a month-to-month basis unless the customer selects quarterly/semi-annual or annual billing. The Company reserves the right to change their rates from time-to-time. These changes will become part of this agreement between the Company and the Customer unless the Customer terminates service prior to the effective date of change.

Termination & Cancellation –
The Company has the right to suspend or discontinue service that may adversely affect the company's systems or service to another user or if fraudulent, abusive or unlawful use is suspected. There will be a restoration fee that will be applied if the account has been terminated. Any cancellation by mail must be sent separately from bill payment. It is advisable to send notice by USPS First Class, Return Receipt, to protect your rights. If you cancel by telephone, through Customer Service, you will be given a cancellation number. You must record/keep this number to protect your rights.

A 30 days' notice is requested when canceling an account. However, in the event 30 days' notice cannot be given, cancellations received prior to the 1st may be given credit for that month's recurring charges only. The Customer will be responsible for all usage charges that have been incurred to the time of cancellation. NOTE: NO credits will be issued for cancellations received after the 1st of the month for that months' recurring charges. Early termination of paid quarterly contracts - 0% refund - 6 month or annual paid contract - 50% refund.

With regard to transferring a service off of a multiple service account onto an individual account, approval from the contact on the original account must be received prior to any transfer. Once the service is setup on an individual account, all charges and responsibilities of the account are that of the new contact and a transfer fee may apply.

Warranties –
In connection with the sale and operation of the service, the customer acknowledges that the Company is making no warranties or representations concerning the System, the service utilized in connection therewith, its fitness for a particular use, or the specific desirability of the use of the system for a particular customer. Customer agrees that Voice Retrieval shall not be liable for lost profits or exemplary, special, incidental, consequential or punitive damages which arise directly or indirectly out of use, lack of use, unavailability or malfunction of the service.

 

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Voice Retrieval Information Services
3222 Skylane Bldg 100 - Carrollton, TX 75006 - USA
(972) 380-8400 - (800) 879-3500