Billing
Billing Terms and Conditions
Billing
–
Statements
will be rendered on a monthly schedule for all
charges. Recurring charges are assessed for the next
month's service and all usage charges in arrears.
These charges will be due and payable upon receipt of
the statement. If selected and authorized by the
customer, Voice Retrieval (The Company) will charge
the outstanding balance to the customer's credit
card account.
Customer shall take precaution to safeguard the assignments of pass codes to their accounts. The Company shall not be liable for any fraudulent usage of the customer's service. All charges are the responsibility of the customer. Your account will be considered past due on or about the 10th of each month. If the account is more than 45 days past due, the Company will have the right to suspend service until the account is brought to paid status. Customer will be charged $25.00 for all returned checks, uncollected credit card funds and unblock fees in the event of non-payment.
Billing
Cycle(s) –
You may
receive 2 bills from us. Your service(s) will be
billed on the 1st and/or 15th of each month depending
on the types of services we are providing. Our
OneNumber/Virtual Office/800 Services are
billed on the 1st of each month for the upcoming
month base rate and in arrears for any usage charges
you may have. Voice/Fax Mail services are billed on
the 15th of each month for the upcoming month. For
your convenience you may set up your accounts to pay
by credit card or send in one check for payment on
both accounts.
Term
–
Service
agreements will begin on the activation date and
continue on a month-to-month basis unless the
customer selects other terms. The Company reserves
the right to change their rates at any time.
These changes will become part of the agreement
between the Company and the Customer unless the
Customer terminates service prior to the effective
date of change.
Termination &
Cancellation –
The Company
has the right to suspend or discontinue service that
may adversely affect the company's systems or
service to another user or if fraudulent, abusive or
unlawful use is suspected. There will be a
restoration fee that will be applied if the account
has been terminated.
A 30 days' notice is requested when canceling an account. However, in the event 30 days' notice cannot be given, cancellations received prior to the 7th of the current month may be given credit for that month's recurring charges only. The Customer will be responsible for all usage charges that have been incurred to the time of cancellation.
NOTE: NO credits will be issued for cancellations received after the 7th of the month for that months recurring charges.
With regard to transferring a message center off of a multiple message center account onto an individual account, approval from the contact on the original account must be received prior to any transfer. Once the message center is setup on an individual account, all charges and responsibilities of the account are that of the new contact and a transfer fee may apply.
Warranties
–
In
connection with the sale and operation of the
service, the customer acknowledges that the Company
is making no warranties or representations concerning
the System, the service utilized in connection
therewith, its fitness for a particular use, or the
specific desirability of the use of the system for a
particular customer. Customer agrees that Voice
Retrieval shall not be liable for lost profits or
exemplary, special, incidental, consequential or
punitive damages, which arise directly or indirectly
out of use, lack of use, unavailability or
malfunction of the service.
Voice Retrieval Information Services
3222 Skylane Bldg 100 - Carrollton, TX 75006 -
USA
(972) 380-8400 - (800) 879-3500
